FAQ's

Where are you located? 

We are based out of Brisbane in sunny Queensland! To hear our story, check us out here.

Where are your products made? 

We are proud to say that all of our products have been meticulously designed and manufactured right here in Australia. 

What material are you pyjamas made from? 

100% organic cotton, baby!  The comfier the better.

Where do you ship?

We currently ship internationally to selected countries/regions, please see our shipping policy for further information.  

What are your shipping fees? 

Please see our shipping costs page. 

How will my order be shipped? 

We use Australia Post and Sendle when shipping our products. 

Can I track my order? 

The Australia Post tracking URL is http://auspost.com.au/track/

When can I expect to receive my order? 

We endeavour to ship within 1 business day. For delivery times, please view our shipping policy. 

What happens if I do not receive my order, or something is missing? 

If after the specified shipping time has passed and still yet to receive, please get in touch through our online contact form and we will be sure to investigate.  

Please note, due to the ongoing COVID delays with postage and delivery, delays may occur but we can assure you this will not stop us from doing our best to get your PJs to you as soon as we can. 

How can I contact customer service? 

Please email us at customersupport@giddyvibes.com.au we'll get back as soon as we can. 

 

Still need help? Please get in touch :)