Refund policy

We are more than happy offer exchanges for wrong size selection - we understand sizing is tricky when shopping online, so please ensure to check the sizing charts prior to final purchase in order to avoid any further delays in getting those all important Christmas snaps!

If you purchased the wrong size, we will happily exchange that item for the correct size (if it is in stock), but please note our policy is not to refund for incorrect sizing. Please choose your size carefully.

We do not accept returns or exchanges for change of mind at this point in time - as much as we'd love to, so please check everything before ordering. We also cannot offer refunds on pre-order purchases unless faulty. When a pre-order is made, we have reserved this item/s exclusively for you.

In the rare event that you do receive an imperfect item/s please contact us within 7 days of receiving the faulty item/s along with photos of any damage/fault so that we can assess and advise of next steps.

To be eligible for a return or exchange, your item/s must be unused, in the same condition that you received it and must be in the original packaging with the original tags attached.  If the item/s have been worn, a refund will not be issued.  You’ll also need the receipt or proof of purchase.

Any return postage costs must be covered by the purchaser for returns and exchanges. We do regret to inform you that any original shipping fees or return shipping charges are non-refundable unless the error was made on our part. Please ensure all returns are sent via tracked post as we do not issue refunds or exchanges on missing or lost items.

Items sent back to us without first requesting a return will not be accepted.